# BookingPilot

> BookingPilot is a hotel property management system (PMS) with a built-in channel manager for independent hotels, guesthouses, B&Bs and serviced apartments. One web app covers reservations and the front-desk calendar, two-way sync with Booking.com, Airbnb, Expedia and 75+ channels, a unified guest inbox, a housekeeping staff app in 25 languages, payments, reports and role-based team permissions. Pricing is per property with no commission on bookings, and there is a free plan.

Key facts:

- Who it is for: independent properties from about 3 to 30+ rooms, and owners running several properties. Not built for large hotel chains.
- Plans (prices per property per month, excluding VAT, monthly billing, cancel any time):
  - Fly Start: free forever, 1 property up to 5 rooms, owner only, reservations and calendar.
  - Fly Lite: €19, up to 15 rooms. The direct-booking desk: automations, AI assistant, housekeeping app, invoices, deposits, reports, unlimited team members. No channel manager or guest inbox.
  - Fly Pro: €59, up to 30 rooms. Everything in Fly Lite plus the two-way channel manager and the unified guest inbox.
  - Fly Max: custom pricing. Unlimited rooms, multi-property dashboards, consolidated reporting, onboarding and data import help.
  - Fly Lite and Fly Pro include a 14-day free trial. No setup fees, no per-seat fees, no lock-in.
- Channel manager: certified two-way sync of rates, availability, restrictions and bookings through a channel partner. Upcoming reservations import automatically when a channel is connected.
- Housekeeping: a separate mobile app for cleaning staff with task boards, live clean/dirty/inspection status, shift handovers and lost & found, translated into 25 languages. Staff never see the back office.
- Team permissions: owner, admin, manager, front desk and housekeeping roles with 27 permission toggles.
- Data and security: database hosting in the European Union (Ireland). Each property is isolated at the database level. BookingPilot acts as a data processor under a published DPA. Guest card details are stored encrypted with a view audit trail. The AI features run with zero data retention and no training on customer data.
- Setup: most properties go from signup to a working desk in a day. No migration project.
- Language: the back office is in English; the housekeeping staff app supports 25 languages.

## Product

- [Home](https://bookingpilot.al/): overview of the whole back office
- [All features](https://bookingpilot.al/features): every module in depth
- [Reservations & calendar](https://bookingpilot.al/features/reservations): timeline calendar, check-in/out, guest profiles, online pre-check-in
- [Channel manager](https://bookingpilot.al/features/channels): two-way sync with Booking.com, Airbnb, Expedia and 75+ channels
- [Guest inbox](https://bookingpilot.al/features/guest-inbox): OTA and email messages in one thread per guest, AI-drafted replies, automated messages
- [Housekeeping app](https://bookingpilot.al/features/housekeeping): room status, task boards and shift handover in 25 languages
- [Payments](https://bookingpilot.al/features/payments): deposits, refunds, folios and encrypted card storage
- [Integrations](https://bookingpilot.al/integrations): the full list of connected channels

## Pricing

- [Pricing and plan comparison](https://bookingpilot.al/pricing): plans, full feature matrix and billing FAQ

## Help

- [Knowledge base](https://bookingpilot.al/knowledge-base): step-by-step setup and how-to guides
- [Support](https://bookingpilot.al/support): live chat and email (support@bookingpilot.al)

## Company

- [About](https://bookingpilot.al/about): who builds BookingPilot and how it makes money
- [Security](https://bookingpilot.al/security): security practices
- [Privacy policy](https://bookingpilot.al/privacy)
- [Data processing agreement](https://bookingpilot.al/dpa)
- [Terms of service](https://bookingpilot.al/terms)

## Machine-readable

- [llms-full.txt](https://bookingpilot.al/llms-full.txt): the complete site content in one file, including the full text of every knowledge-base article
- [AI catalog](https://bookingpilot.al/.well-known/ai-catalog.json): manifest of agent-facing resources
- [Sitemap](https://bookingpilot.al/sitemap.xml): every indexable URL

## Optional

- [Careers](https://bookingpilot.al/careers)
- [Refund policy](https://bookingpilot.al/refunds)
- [Cookie policy](https://bookingpilot.al/cookies)
- [Accessibility](https://bookingpilot.al/accessibility)