Accessibility Statement
1. Our commitment
BookingPilot, operated by the BookingPilot project (legal entity registration in progress, Albania), is committed to making the Service accessible to the widest possible audience, including people with disabilities. We aim for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA and take accessibility into account in the design of the staff-facing application, the public pages and the guest-facing surfaces described below.
2. Scope
This statement applies to the public pages of the Service, the staff dashboard and the guest-facing online pre-check-in facility. The guest check-in form, through which a guest may submit identity-document, arrival and contact details, is a consumer-facing surface and is designed to be usable with a keyboard, a screen reader and a mobile device.
3. Measures we take
The measures applied include semantic markup for structure and headings, keyboard-operable navigation and dialogs, visible labels on form fields, colour choices intended to preserve readable contrast, support for browser text-size and reduced-motion preferences, and touch targets sized for mobile use on the housekeeping staff application.
4. Known limitations
The Service is under active development and some areas may not yet fully conform. In particular, dense data grids and calendar views can be demanding for screen-reader navigation, and third-party embedded elements, such as the payment checkout operated by our reseller Paddle.com, are outside our direct control. We treat accessibility defects as defects to be fixed, not exceptions.
5. Feedback and contact
If you encounter an accessibility barrier, or need information from the Service in an alternative format, contact support@bookingpilot.al and we will work with you to provide it. This statement was last updated October 2026.