Question 1

Is the free plan really free?

Accepted Answer

Yes. Fly Start is free forever for small properties, no card required, no trial countdown. You can run up to 2 properties free, and once you have a paid property, up to 3 more on Fly Start. Paid properties are unlimited and each picks its own plan.

Question 2

Is there a contract or minimum term?

Accepted Answer

No. Fly Lite and Fly Pro are billed monthly per property and cancel any time. Your plan stays active until the paid period ends, and Fly Start is there if you would rather downgrade than leave.

Question 3

Do you charge commission or per-room fees?

Accepted Answer

Neither. Fly Lite is €19 per property per month up to 15 rooms, and Fly Pro is €59 up to 30 rooms. Every property picks its own plan, add more properties any time and each bills on the plan that fits it. We do not take a cut of your revenue.

Question 4

What is the difference between Fly Lite and Fly Pro?

Accepted Answer

Everything fed by your channels. Fly Lite covers the direct-booking desk, automations, AI assistant, housekeeping app, invoices and reports, but it does not sync with Booking.com, Airbnb or other OTAs and has no guest inbox. Fly Pro adds the two-way channel manager and the unified inbox on top. If you only take direct bookings, Lite is the whole product.

Question 5

How does the channel manager work?

Accepted Answer

We connect through a certified connectivity partner, available on Fly Pro and Fly Max. You link your Booking.com or Airbnb account once, and availability, rates and bookings sync both ways automatically from then on.

Question 6

Can my cleaners really use it?

Accepted Answer

That is the point of the housekeeping app. It is a separate, simpler mobile experience with its own navigation, task boards and 25 languages. Housekeepers never see the back office; the back office sees their progress live.

Question 7

What happens to my existing bookings?

Accepted Answer

When you connect a channel we import your upcoming reservations automatically. For direct bookings you can add them manually in seconds. There is no migration project.

Question 8

How does billing work with several properties?

Accepted Answer

Creating properties is always free, add as many as you like and manage them all from one dashboard. A property only bills once you pick a paid plan for it, and you can mix plans freely: one hotel on Fly Pro, a guesthouse on Fly Lite and two small rentals on Fly Start costs €78 a month total.

Question 9

Can I get a demo or a walkthrough?

Accepted Answer

The free plan is the demo: real product, your own data, no time limit. If you want a guided look at a specific workflow first, talk to us on live chat and we will walk you through it.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, monthly plans cancel any time and keep working until the period ends. Your data exports are always available. No lock-in.

Question 11

Do prices include VAT?

Accepted Answer

Prices on this page exclude VAT. Where VAT applies to your billing country, it is itemised on your invoice.

Question 12

Who owns my data?

Accepted Answer

You do. Each property is isolated at the database level, we act as a data processor under a DPA, and our privacy and security practices are published on the legal pages.

	Fly Start	Fly Lite	Fly Pro	Fly Max
Your property
Rooms / units per property	Up to 5	Up to 15	Up to 30	Unlimited
Reservations & calendar
Guest profiles & notes
Manual bookings & check-ins
Data export
Channels & guests
Two-way channel manager	-	-
Unified guest inbox	-	-
Automated guest emails	-
AI assistant	-
Pre-check-in forms	-
Housekeeping
Housekeeping staff app	-
Task boards & room status	-
Staff app languages	-	25	25	25
Money
Invoices, deposits & folio tracking	-
Reports & activity log	-
Team & access
Team members	1	Unlimited	Unlimited	Unlimited
Custom role permissions	-	27 toggles	27 toggles	27 toggles
Multi-property
Add properties, each billed on its own plan
Consolidated reporting across properties	-	-
Onboarding & data import help	-	-	-
Support
Support, 24/7 email, live chat & phone

Pays for itself at the first booking

What each plan includes

What you’ll never pay

Questions, answered