Guest inbox
Every conversation in one thread
OTA and direct messages land in a single inbox, attached to the guest and the reservation. Routine questions get an AI-assisted draft; you check it and send.
Sofia Marchetti · Room 12 · Jun 14-17
via Booking.com
Hi! Our flight lands early. Any chance we could check in around 12:00 instead of 15:00?
Confirmation sent automatically · 09:02
AI draft: review before sending
Hi Sofia! Room 12 is being cleaned now, 12:00 check-in works. See you soon!
SendEdit
Automations
Messages that send themselves
Booking confirmed
The instant a reservation lands
X days before arrival
Check-in instructions, pre-check-in link
Day of arrival
Welcome message and key details
After check-out
Thank-you and review request
Balance outstanding
A deposit invoice when money is due
Any custom schedule
Your own trigger on booking events
Each trigger sends from a template you write, in the language the guest booked in. Routine questions that do come back get an AI-assisted draft: you check it, nothing sends itself.
Capabilities
What it does
OTA and direct messages unified per guest and reservation Automated messages for confirmations, instructions and reminders AI-assisted replies for the routine guest questions A template library keeps routine answers consistent
1
A guest writes from any channel
2
It lands in one thread, on the booking
3
AI drafts the routine reply
4
You check it and send